FAQs

The owners will send an email to licensees to inform them how to collect a key.

Current key holders are required to return the previous year’s key in exchange for a new key.  If you are a current key holder and do not have your previous key, a new key deposit of £100 shall be required on that day.  (Completed BACs transfer or cash, cheques are not accepted.)

All intended key holders, including new key holders collecting a key, are required to bring a current proof of address on key collection day.

Autumn key collection date is determined each year based on need.  Applicants who have been approved for Autumn enrollment will be notified in advance of the date.

Keys are limited to one per household.

Proof of address must be ONE of the following: a recent (within 45 days) Council Tax statement, Utility Bill, or bank statement (with sums blackened).  The applicant’s name and date should be clearly visible.

Not accepted as proof of address: drivers license, gym membership, mobile phone bill, voting registration, assorted addressed-mail, etc.

New and renewing key holders are required to provide and bring one of the approved proof of address documents for electronic renewal and to each renewal/key change collection.

Payments by BACs transfer to our bank details.

Cash will be accepted only for key deposits on key collection day.

No cheques.

There is an annual fee of £100 per dog. 

A full refund is available before taking possession of a key.   Afterwards, only the key deposit of £100 would be refunded to the account of the applicant provided the key is returned to the owners.  No cash refunds.

Usually, applications are processed within a matter of weeks.  Successful applicants are notified after approval.   Please note that your application will be pooled with all new applications as a way of efficiency for the owners.

The application is only available during our enrollment windows.  We do not hold applications on file in between enrollments.